1) Who we are

This website (“veroixo.com”) provides information about a Canadian hotel stay and a way to contact the property. References to “we,” “us,” or “our” mean the hotel operator responsible for the site.

2) What data we collect

Information you provide

• Contact form details (name, email, message contents).
• Information you include voluntarily (dates, preferences, accessibility needs, dietary requests).

Information collected automatically

• Basic technical data (browser type, device type, approximate location via IP, pages viewed).
• Cookie or similar identifiers (see Cookie Policy).

3) Why we collect data

• To respond to inquiries and provide requested information.
• To improve the website’s performance, usability, and content relevance.
• To maintain security and prevent abuse.

4) Legal bases (general)

• Consent: when you submit a form or accept optional cookies.
• Legitimate interests: operating, securing, and improving the website.
• Contract steps: if you request availability or reservation-related information.

5) Sharing of information

We do not sell personal data. We may share information with service providers who help us operate the website (hosting, email delivery, analytics) and only as needed for those services.

If you embed third-party content (e.g., Google Maps), those providers may collect data directly through their embed. See “Third-party services” below.

6) Retention

We keep contact requests only as long as necessary to respond and maintain reasonable records for service and security. Retention periods may vary depending on local requirements and operational needs.

7) Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also object to certain processing or request portability.

To request any of these actions, contact us via Contact.

8) Security

We use reasonable administrative and technical safeguards to protect information. No method of transmission or storage is 100% secure; we aim to reduce risk and respond quickly to issues.

9) Third-party services

The site may include third-party embeds (e.g., Google Maps). These services may collect data through their own cookies and policies. Review their privacy documentation for details.

10) Updates to this policy

We may update this policy to reflect changes in operations or requirements. We will revise the effective date at the top.